Return & Refund Policy

At PicksByJim, we take pride in providing quality pre-owned clothing, shoes, handbags, and accessories. Every item is carefully inspected, photographed, and honestly described before it is listed for sale.

Returns are not accepted for buyer's remorse, sizing issues, personal preference, or changes of mind. Please review all photos and descriptions carefully before completing your purchase.

If your order arrives damaged or we made a significant error in the listing, please contact us within 7 days of delivery. Please include your order number and photos of the issue so we can review it promptly.

If we determine that the item was significantly not as described or arrived damaged, we will work with you to provide an appropriate resolution, which may include a refund or replacement when available.

Our goal is to treat every customer fairly while accurately representing every item we sell.

Thank you for shopping with PicksByJim!